Legal information

Name of the operating company : CLOS DES PERLES

Email : contact@leclosdesperles.com

Telephone : 06 09 37 61 49

Photo credit : Eliophot ©GettyImages ©Clos des perles ©Gaël DELAITE

GENERAL TERMS AND CONDITIONS :

Article 1 - Length of stay :

The customer signing the contract concluded for a fixed term may not under any circumstances claim any right to remain in the premises.

Article 2 - conclusion of the contract :

Online bookings become effective as soon as the customer has guaranteed them by means of a bank card valid on the date of the start of the holiday.

Article 3 - Cancellation by the customer:

  1. a) No charge will be made for cancellations or amendments made up to 2 days before the arrival date.
  2. b) In the event of late cancellation or modification (less than 48 hours) or no-show, the owner will charge 100% of the total cost of the stay.
  3. c) Any stay begun is due in full. Consequently, any early departure will be subject to the invoicing of the cost of the room only for the remainder of the stay provided for at the time of booking.

Article 4 - Arrival :

Guests are welcomed on the specified day from 3 pm or earlier, depending on availability. In the event of late arrival, the customer must inform the owner.

Article 5 - Regulations :

Payment to the owner by : Cash, credit card.

Article 6 - Tourist tax :

Tourist tax is a local tax that customers must pay to the owner, who then passes it on to the Treasury.

Article 7 - Use of the premises :

The customer must respect the peaceful nature of the premises and use them in accordance with their intended purpose. They undertake to return the accommodation in good condition.

Article 8 - Animals :

The contract states that the establishment does not accept pets.

Article 9 - Capacity :

The contract is drawn up for a specific number of people. If the number of guests exceeds this number, the owner is entitled to refuse the additional guests. This refusal can in no way be considered as a modification or breach of contract on the owner's initiative, so that in the event of the departure of a number of guests greater than those refused, the price corresponding to the cost of the accommodation remains the property of the owner.

Article 10 - Insurance :

Customers are responsible for all damage caused by themselves. They should therefore check whether their main home insurance policy includes a holiday rental extension. The hirer certifies that he/she is covered by civil liability insurance covering his/her own liability and that of any persons accompanying him/her.

Article 11 - Disputes :

It is recommended that you contact the Tourist Office, which will intervene to encourage the amicable settlement of disputes - if the complaint is made within the first three days after arrival, for any dispute concerning the inventory of fixtures or the descriptive inventory, - at the end of the stay for all other disputes. For all disputes arising from the performance or interruption of this contract, the courts of the jurisdiction of the location of the rental property shall have sole jurisdiction.

 

1. Purpose of the site
The Clos des Perles website is dedicated to promoting the establishment, providing information and collecting personal data for the purposes of booking and managing customer relations.
Liability
Publication manager: Eliophot
Editorial manager: Eliophot
Webmaster, design, editing, hosting: Eliophot + host
2. Collection of personal data
The Clos des Perles website collects personal data online in order to book rooms and manage your stay.
In accordance with the French Data Protection Act, this site has been registered with the Commission Nationale Informatique et Libertés (CNIL). You have the right to access, modify, rectify and delete any personal data concerning you. To exercise this right, please contact us at the following address: contact@leclosdesperles.com

3. Intellectual property rights
All information, content, logos, texts, images and other elements on the site are protected by French legislation and international conventions on intellectual property.
Any reproduction, distribution or modification, in whole or in part, without the prior authorisation of Clos des Perles is strictly prohibited, except for private or family use.

4. Disputes and mediation
In the event of a dispute, please contact our customer service department to try to resolve the problem amicably.

If no amicable solution is found, the consumer may refer the matter free of charge to a consumer mediator, namely the Association of European Mediators (AME CONSO), within one (1) year of the written complaint sent to the Hotel.

You can refer the matter to the Ombudsman:
Online, using the form available on the website: www.mediationconso-ame.com
By post, to the following address
AME CONSO - 11 place Dauphine - 75001 PARIS

5. Applicable law and online dispute resolution
In accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission provides an online dispute resolution (ODR) platform. You can access it via the following link:
👉 https://ec.europa.eu/consumers/odr/

6. No right of withdrawal
In accordance with article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to accommodation services provided on a specific date or at specific intervals.

7. Limited liability of the publisher
The site publisher provides users with information and tools that it considers reliable. However, it cannot be held responsible for errors, the unavailability of functions or the presence of viruses on the site.

The information on this site is provided for information purposes only and should not be used as a substitute for personal advice. Under no circumstances does the publisher guarantee the accuracy, completeness or topicality of this information.

In addition, the site may contain links to third-party sites. The publisher accepts no responsibility for the content of these sites and cannot be held liable for any direct or indirect damage resulting from their use.