Legal information

Internal Rules of the Clos des Perles

The purpose of these rules and regulations is to set out the rules for living and using the premises in order to ensure a pleasant and harmonious stay for all guests at Le Clos des Perles.

Article 1: General information

Respect for the premises: The customer undertakes to respect the peaceful nature of the premises and to use them in accordance with their intended purpose. They also undertake to return the accommodation in good condition.
Inventory: Accommodation must be left in a clean and tidy condition on departure.
Behaviour: Any noise or discussion likely to disturb other guests must be avoided, particularly during rest periods. Parties and events are not permitted in the establishment. Stag and hen parties are strictly forbidden.

Article 2: Arrivals and Departures

Arrival time: Arrivals are generally between 17:00 and 00:00. Please let the hotel know your arrival time in advance.
Departure time: Departure must be no later than 10.00 am.
Article 3: Capacity
The booking contract is drawn up for a specific number of people. If the number of guests exceeds this number, the owner is entitled to refuse additional guests.
Article 4: Pets
Pets are allowed on request and at no extra charge in certain accommodation. It is the customer's responsibility to ensure that their pet does not cause any nuisance or damage. Please note: The legal notice on the website may indicate that the establishment does not accept pets. It is therefore essential to confirm this information directly with the establishment at the time of booking.
Article 5: Use of equipment and facilities
Swimming pool: The swimming pool is heated from April to October, depending on weather conditions. Access to the pool is subject to the health and safety rules posted on site.
Balneotherapy: Balneotherapy is available at an additional cost (€60 for a 2.5-hour session for 2 people, payable on site), with direct access for some accommodation.
No smoking: The establishment is entirely non-smoking. Smoking is strictly prohibited inside the accommodation and enclosed communal areas.
Parking: Free private parking is available on site.
Article 6: Children and extra beds
This establishment cannot always accommodate baby cots or extra beds. Age restrictions may apply for certain types of accommodation (e.g. "Only adults accepted" or "Children not accepted" for certain offers). We recommend that you check the specific conditions of your booking.
Article 7: Liability
It is the customer's responsibility to check whether their main home insurance policy includes a holiday extension (holiday rental). The hirer certifies that he/she is covered by civil liability insurance covering his/her own liability and that of the persons accompanying him/her.
Article 8: Disputes
In the event of a dispute, it is recommended that you refer to the legal notices on the Le Clos des Perles site for mediation and conflict resolution procedures.
These regulations may be supplemented by specific rules displayed on site or communicated at the time of booking.

1. Purpose of the site
The Clos des Perles website is dedicated to promoting the establishment, providing information and collecting personal data for the purposes of booking and managing customer relations.
Liability
Publication manager: Eliophot
Editorial manager: Eliophot
Webmaster, design, editing, hosting: Eliophot + host
2. Collection of personal data
The Clos des Perles website collects personal data online in order to book rooms and manage your stay.
In accordance with the French Data Protection Act, this site has been registered with the Commission Nationale Informatique et Libertés (CNIL). You have the right to access, modify, rectify and delete any personal data concerning you. To exercise this right, please contact us at the following address: contact@leclosdesperles.com

3. Intellectual property rights
All information, content, logos, texts, images and other elements on the site are protected by French legislation and international conventions on intellectual property.
Any reproduction, distribution or modification, in whole or in part, without the prior authorisation of Clos des Perles is strictly prohibited, except for private or family use.

4. Disputes and mediation
In the event of a dispute, please contact our customer service department to try to resolve the problem amicably.

If no amicable solution is found, the consumer may refer the matter free of charge to a consumer mediator, namely the Association of European Mediators (AME CONSO), within one (1) year of the written complaint sent to the Hotel.

You can refer the matter to the Ombudsman:
Online, using the form available on the website: www.mediationconso-ame.com
By post, to the following address
AME CONSO - 11 place Dauphine - 75001 PARIS

5. Applicable law and online dispute resolution
In accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission provides an online dispute resolution (ODR) platform. You can access it via the following link:
👉 https://ec.europa.eu/consumers/odr/

6. No right of withdrawal
In accordance with article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to accommodation services provided on a specific date or at specific intervals.

7. Limited liability of the publisher
The site publisher provides users with information and tools that it considers reliable. However, it cannot be held responsible for errors, the unavailability of functions or the presence of viruses on the site.

The information on this site is provided for information purposes only and should not be used as a substitute for personal advice. Under no circumstances does the publisher guarantee the accuracy, completeness or topicality of this information.

In addition, the site may contain links to third-party sites. The publisher accepts no responsibility for the content of these sites and cannot be held liable for any direct or indirect damage resulting from their use.